9:00 to 9:20 AM

Opening Remark 

Stage 1

Christoph Esslinger

Ideabay.AI

9:20 to 9:50 AM

Keynote 1

Stage 1

Elisabet Sanchez

Nissan Motor Corporation

20% left. Time to reinvent yourself

9:50 to 9:55 AM

Q&A session

10:05 to 10:25 AM

Keynote 2

Stage 1

Eleni Verteouri

UBS

The Future of Conversational Banking: Harnessing Smart Agents

10:25 to 10:30 AM

Q&A session

10:30 to 10:50 AM

Keynote 3

Stage 1

Erwin Pellemans

Rabobank

Implementing Conversational AI within a large Dutch bank

10:50 to 10:55 AM

Q&A session

11:25 to 11:50 AM

Keynote 4

Stage 1

CreaLog

Topic

TBD

11:50 to 11:55 AM

Q&A session

11:55 to 12:15 PM

Keynote 5

Stage 1

Xdroid

Dácil Borges & Gerry de Graaf

Revenue Intelligence and CX: Strategies for Maximizing Growth

12:15 to 12:20 PM

Q&A session

12:20 to 12:40 PM

Keynote 6

Stage 1

Zoom

 

TBD

12:40 to 12:45 PM

Q&A session

1:45 to 2:05 PM

Keynote 7

Stage 1

Gennaro Montanino

AXA

Do Domain specific models perform better LLM in intent recognition?

2:05 to 2:10 PM

Q&A session

2:10 to 2:30 PM

Keynote 8

Stage 1

Maxim Romanovsky

Deutsche Bank

Building LLM Applications: Lessons Learned

2:30 to 2:35 PM

Q&A session

2:35 to 2:55 PM

Keynote 9

Stage 1

Manu Pandey

Swiss Re

Conversation Intelligence for Customer Experience

3:30 to 3:50 PM

Q&A session

3:30 to 3:50 PM

Keynote 10

Stage 1

Nina Birac

Transcom

The Comeback of Voice: Conversational AI’s Role in Redefining Communication

3:50 to 3:55 PM

Q&A session

3:55 to 4:15 PM

Keynote 10

Stage 1

Aarsh Srivastava

Gravitas AI

Designing tomorrow with Conversational & Generative AI

4:20 to 5:00 PM

Keynote 11

Stage 1

Panel Discussion

Speakers

HUMAN-AI SYNERGY: ENHANCING CUSTOMER EXPERIENCE THROUGH COLLABORATION.

5:00 to 5:10 PM

Q&A session

5:30 to 6:30 PM

Cocktail reception

6:30 PM

Swiss Dinner (Invitation Only)