Caplena is the feedback intelligence layer trusted by brands and market research agencies to turn open-ended surveys, trackers, reviews or employee feedback into precise insights, without the rigidity of traditional CX platforms.
Built with Swiss precision, Caplena’s AI platform combines deep analytical power, unmatched flexibility, and intuitive simplicity, so experts can conduct sophisticated analysis independently, while teams across the business can explore and act on insights effortlessly.
More than 200 organizations — including DHL, Lufthansa, and Euromonitor — trust Caplena to understand their customers and employees with human-level accuracy, leverage agentic workflows, and make insights-led decisions.