3rd Annual

CACES Logo

6th & 7th November Munich, Germany

About
The Event

Chatbots
Voice Tech

Virtual Assistant
Conversational Design

Day
Hour
Minute
Second

Experience the transformative potential of Conversational AI and customer-centric approaches at our event—an exclusive platform designed for learning, networking, and engaging with industry experts. We act as the crucial link connecting you with top professionals, facilitating invaluable knowledge exchange and shaping your future in the landscape of Conversational AI and customer experience. Our event stands as the definitive gateway to stay ahead in the rapidly evolving sphere of customer-centric technologies. Drawing from a repository of global insights, meticulously tailored for the global market, this gathering is positioned to revolutionize businesses nationwide.

Join us to gain unparalleled insights, forge meaningful networking connections with industry experts, and equip yourself with the expertise needed to thrive. This event isn't merely an opportunity; it's a pivotal catalyst propelling your success in the dynamic realm of customer experience and AI-driven solutions."

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.

Key Discussions

Find out

Why
should you attend?

WHY WE ARE
BEST CHOICE?

Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest. 

Start Up Booster Platform:

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slot, marketing campaigns, and many more. 

Intelligent Event Application:

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills. 

Find out

Who
Should Attend?

CXOs, VPs, Directors, Heads, & Managers of:

  • Digital Transformation & Strategy
  • Marketing 
  • Technology
  • Innovation
  • Brand Management
  • Product 
  • Customer Experience
  • Customer Success
  • Designer and Researcher
  • Solutions Delivery
  • ICT Architecture & Engineering

  • Speech Applications Research
  • Enterprise CRM Architect
  • Audio Signal Processing
  • Customer Service
  • Client Services
  • Operations
  • Call Center 
  •  Sales 
  • General Manager
  • Artificial Intelligence
  • Data Scientists

Topics To Be Covered

Conversational User Interface

Voice Technology

Conversational Design

Sentiment analysis

Intent Analysis

Text to Speech

Speech to Text

Virtual Agents

Chatbots

Customer Service Automation

Regulation

Conversational IVR

Fraud Detection

Digital Healthcare

Customer Experience

Virtual Assistants

Ethics

Automatic Speech Recognition

Conversational Commerce

Call Centre Automation

Dialogue Management

Conversational Banking

Natural Language Process

Contact Center Automation

Robo Advisors

Digital Humans

Personalized Finance Management

Generative AI 

 LLM

Speakers

Michael McTear

Emeritus Professor

Ulster University

Natasja Wientjes

senior Director Customer Service

DHL eCommerce

Elisabet Sanchez

Head of Customer Experience

Nissan Motor Corporation

Søren Meincke Persson

Head of Data Engineering

Telia

Manu Pandey

Vice President – CX

Swiss Re

Gennaro Montanino

Solutions Architect

AXA 

Erwin Pellemans

Product Owner Robotics & AI

Rabobank

Egor Kraev

Head of AI

Wise

Jesse Lucas

Digital Product Manager

John Lewis & Partners

Gerrit Seebeck

Product Management IT

BMW Group

Fernando Asenjo

Innovation Project Manager

Allianz Technology

Henny Steiniger

VP Customer Experience

MediaMarktSaturn

Ali Fenwick

Professor of Organizational Behavior & Innovation

Hult International Business School

Stefan Schaffer

Conversational AI Expert

DFKI

Aleksandra Brdar Turk

Director Banking Operations

Nova KBM

Zahra Kolagar

NLP Data Scientist

Fraunhofer IIS

Thomas Van Berchem

Program Manager

KBC Group

Marco Palmonari

Head of AI Solutions

Assist Digital

Alexandra Redmann

AI Engineer

Y. digital

Christoph Esslinger

Co-Founder & Managing Director

VUI.agency

Aarsh Srivastava

Co-Founder

Gravitas AI

Kevin Wu

Co-Founder and CEO

Leaping AI

Bas Hiemstra

Solutions Consultant

Verint

Viktor Rozenko

Head of Product

Mercante Technologies

Lena Wisser

Director Customer Success

Parloa

Chantal Regier

Director Business Development

MUUUH! Group

Bohdan Dmytryshyn

CTO and Co-Founder

Agiliway

Nina Birac

Head of B2B Marketing

Transcom

Dácil Borges

Global Director Consultancy

Xdroid

Jana Zlatanovic

Account Manager

Customer Experience Magazine 

Sponsors

Platinum Sponsor

Platinum Sponsor

Gold Sponsor

Gold Sponsor

Start-Up Sponsor

Start-Up Sponsor

Strategic Partners

VENUE

Leonardo Royal Hotel Munich

Munich, Germany

Get to the venue

Airport

SOON

TRAIN

SOON

BUS / METRO

SOON

Event Location (1)
Untitled design - 2022-07-27T153551.715
Hotel

Leonardo Royal Hotel Munich

Moosacher Str. 90, 80809 München, Germany