#CACES

#CACES

Conversational AI & Customer Experience Summit
Conversational AI & Customer Experience Summit

3rd Annual

6th & 7th November Munich, Germany

About
The Event

✓ Chatbots
✓ Voice Tech

✓ Virtual Assistant
✓ Conversational Design

Experience the transformative potential of Conversational AI and customer-centric approaches at our event—an exclusive platform designed for learning, networking, and engaging with industry experts. We act as the crucial link connecting you with top professionals, facilitating invaluable knowledge exchange and shaping your future in the landscape of Conversational AI and customer experience. Our event stands as the definitive gateway to stay ahead in the rapidly evolving sphere of customer-centric technologies. Drawing from a repository of global insights, meticulously tailored for the global market, this gathering is positioned to revolutionize businesses nationwide.

Join us to gain unparalleled insights, forge meaningful networking connections with industry experts, and equip yourself with the expertise needed to thrive. This event isn’t merely an opportunity; it’s a pivotal catalyst propelling your success in the dynamic realm of customer experience and AI-driven solutions.”

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.

Key Discussions

Emerging Trends in Conversational AI Explore the latest developments and emerging trends in Conversational AI technology, including advancements in natural language processing, machine learning, and chatbot capabilities. Learn how these trends are reshaping customer interactions and driving innovation in various industries. Regulatory and Ethical Considerations Examine the regulatory landscape surrounding Conversational AI and customer data privacy. Learn compliance with data protection laws, ethical considerations in AI development, and the importance of responsible AI deployment to maintain trust with customers. Conversational AI Strategies for Multichannel Engagement Explore how organizations can leverage Conversational AI across various customer touch points, including websites, mobile apps, social media, and messaging platforms. Learn about strategies for seamless multichannel integration to provide consistent and effective customer experiences. Personalization and Customer Insights Dive into the power of data-driven personalization using Conversational AI. Learn how organizations can harness customer data and insights to deliver highly personalized interactions, recommendations, and solutions that cater to individual needs and preferences. Scaling Customer Support with AI Dive into the power of data-driven personalization using Conversational AI. Learn how organizations can harness customer data and insights to deliver highly personalized interactions, recommendations, and solutions that cater to individual needs and preferences. Measuring ROI and Success Metrics Delve into the metrics and KPIs (Key Performance Indicators) organizations should track to measure the ROI (Return on Investment) of their Conversational AI implementations. Learn how to quantify the impact of Conversational AI on customer satisfaction, operational efficiency, and overall business outcomes. Human-AI Collaboration Examine the evolving role of humans in customer support alongside AI-driven solutions. Learn how organizations are achieving a balance between human and AI interactions to deliver seamless customer service and build trust. Scaling Conversational AI for Enterprise Explore strategies and best practices for implementing Conversational AI solutions at an enterprise level. Learn about the challenges and solutions related to scaling AI-driven customer support, sales, and marketing initiatives across large organizations, and how to ensure consistency and efficiency. Cross-Industry Applications Examine how Conversational AI transcends industry boundaries and can be applied across various sectors. Hear success stories and innovative use cases of Conversational AI in industries such as finance, healthcare, retail, travel, and more. Explore the potential for cross-industry collaboration and knowledge sharing to drive advancements in customer experiences. Future Innovations and Challenges Anticipate the future of Conversational AI and customer engagement. Explore upcoming technologies, potential challenges, and opportunities on the horizon. Learn how businesses can stay agile and adapt to the evolving landscape of Conversational AI to meet customer expectations. Enhancing Customer Experience with Conversational AI Explore the latest developments and emerging trends in Conversational AI technology, including advancements in natural language processing, machine learning, and chatbot capabilities. Learn how these trends are reshaping customer interactions and driving innovation in various industries. 6th & 7th November
Find out

Why You Join Us?

Expert speakers

Great Networking Opportunities

Explore Innovative Technologies

Inspiration Meetings

And many more.

Register For the event
Start Up Booster Platform

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slot, marketing campaigns, and many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest.

Intelligent Event Application

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills.

Who Should Attend?

CXOs, VPs, Directors, Heads, & Managers of:

  • Digital Transformation 
  • Strategy
  • Marketing
  • Technology
  • Innovation
  • Brand Management
  • Product
  • Customer Experience
  • Customer Success
  • Designer and Researcher
  • Solutions Delivery
  • ICT Architecture &
  • Engineering
  • Speech Applications
  • Research
  • Enterprise CRM Architect
  • Audio Signal Processing
  • Customer Service
  • Client Services
  • Operations
  • Call Center
  • Sales
  • General Manager
  • Artificial Intelligence
  • Data Scientists

Industries attending:

  • Automotive
  • Aerospace & Aviation
  • Healthcare and medical devices
  • Pharma
  • Consumer Durables
  • Electrical & electronics
  • Energy
  • Consumer Products
  • Chemicals & Petrochemicals manufacturing

Topics To Be Covered

Speakers

Michael McTear

Michael McTear

EMERITUS PROFESSOR
Natasja Wientjes

Natasja Wientjes

SENIOR DIRECTOR CUSTOMER SERVICE
Elisabet Sanchez

Elisabet Sanchez

HEAD OF CUSTOMER EXPERIENCE
Søren Meincke Persson

Søren Meincke Persson

HEAD OF DATA ENGINEERING
Manu Pandey

Manu Pandey

VICE PRESIDENT – CX
Gennaro Montanino

Gennaro Montanino

SOLUTIONS ARCHITECT
Erwin Pellemans

Erwin Pellemans

PRODUCT OWNER ROBOTICS & AI
Egor Kraev

Egor Kraev

HEAD OF AI
Eleni Verteouri

Eleni Verteouri

SENIOR AI PRODUCT MANAGER, DIRECTOR
Christoph Esslinger

Christoph Esslinger

CO-FOUNDER & MANAGING DIRECTOR
Olga Khryapchenkova

Olga Khryapchenkova

Lead Experience Manager
Sabine Oberhausen

Sabine Oberhausen

Senior Customer Experience
Tina Rahman

Tina Rahman

Product Owner Conversational AI
Christoph Esslinger

Christoph Esslinger

CO-FOUNDER & MANAGING DIRECTOR
Olga Khryapchenkova

Olga Khryapchenkova

Lead Experience Manager
Sabine Oberhausen

Sabine Oberhausen

Senior Customer Experience

Sponsors

Gold Sponsors

Silver Sponsors

Silver Sponsors

Strategic Partners

Venue

Leonardo Royal Hotel Munich

Munich, Germany

Get to the venue

Airport

Franz Josef Strauß Airport – 30.0 km

TRAIN
Munich Central Station – 6.0 km
TRAIN
U station U3 “Oberwiesenfeld – 50 m
Hotel

Leonardo Royal Hotel Munich

Moosacher Str. 90, 80809 München, Germany

Gallery