The Event

Voice Tech

Virtual Assistant
Conversational Design


Human communication has significantly transformed since our existence, from making abnormal noises and non-verbal gestures to facial expressions and precise language; we have diverse forms of communication. Conversations between humans and machines can be complex, as there are certain drawbacks, such as a lack of a humane touch, context flow, and a natural-sounding response. Conversational AI goes above and beyond basic answering and standard text messaging it interprets text and speech with the help of natural language processing, automated speech recognition, advanced dialog management, deep learning, and machine learning has the ability to engage in human-like dialogue, capturing context and providing intelligent responses.

Present-day AI-integrated chatbots possess the ability to have a complete dialogue with humans, offering them the essence of human understanding. These advanced chatbots have enhanced the customer service experience and are currently expanding into numerous industries. For brands tasked with upgrading their customer experience by driving personalization and efficiency, Conversational AI is the key to achieving these objectives.

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion pertaining to the current trends, Future Innovation, Policies, and Regulations in the field of Conversational AI.

Key Discussions

Find out

should you attend?


Expert speakers
Great Networking Opportunity
Explore Innovative Technologies
Inspiration Meetings
And many more.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest. 

Start Up Booster Platform:

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slot, marketing campaigns, and many more. 

Intelligent Event Application:

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills. 

Find out

Should Attend?

CXOs, VPs, Directors, Heads, & Managers of:

  • Digital Transformation & Strategy
  • Marketing 
  • Technology
  • Innovation
  • Brand Management
  • Product 
  • Customer Experience
  • Customer Success
  • Designer and Researcher
  • Solutions Delivery
  • ICT Architecture & Engineering
  • Speech Applications Research
  • Enterprise CRM Architect
  • Audio Signal Processing
  • Customer Service
  • Client Services
  • Operations
  • Call Center 
  •  Sales 
  • General Manager
  • Artificial Intelligence
  • Data Scientists

Topics To Be Covered

Conversational User Interface

Voice Technology

Conversational Design

Sentiment analysis

Intent Analysis

Text to Speech

Speech to Text

Virtual Agents


Customer Service Automation


Conversational IVR

Fraud Detection

Digital Healthcare

Customer Experience

Virtual Assistants


Automatic Speech Recognition

Conversational Commerce

Call Centre Automation

Dialogue Management

Conversational Banking

Natural Language Process

Contact Center Automation

Robo Advisors

Digital Humans

Personalized Finance Management

Generative AI 



Michael McTear

Emeritus Professor

Ulster University

Carlos Guilherme Frias

Digital Transformation Leader

Millennium bcp

Marina Ashurkina

Product Manager

Generative Assistants Inc

Joao Simoes

Head of Digital Care Tribe


Higor Boconcelo

Senior UX Writer


Zahra Kolagar

NLP Data Scientist

Fraunhofer IIS

Aleksandra Brdar Turk

Director Banking Operations

Nova KBM

Xuanjie LI

Product Manager Chatbot & RPA

Renault Group

Jesse Lucas

Digital Product Manager

John Lewis & Partners

Gerrit Seebeck

Product Management IT

BMW Group

Fernando Asenjo

Innovation Project Manager

Allianz Technology

Henny Steiniger

VP Customer Experience


Ali Fenwick

Professor of Organizational Behavior & Innovation

Hult International Business School

Stefan Schaffer

Conversational AI Expert


Erwin Pellemans

Product Owner Robotics & AI


Adrian Klotz

GWM CMO Operating Head Digital Marketing


Thomas Van Berchem

Program Manager

KBC Group

Marco Palmonari

Head of AI Solutions

Assist Digital

Alexandra Redmann

AI Engineer

Y. digital

Christoph Esslinger

Co-Founder & Managing Director


Aarsh Srivastava


Gravitas AI

Kevin Wu

Co-Founder and CEO

Leaping AI

Bas Hiemstra

Solutions Consultant


Viktor Rozenko

Head of Product

Mercante Technologies

Lena Wisser

Director Customer Success


Chantal Regier

Director Business Development

MUUUH! Group

Bohdan Dmytryshyn

CTO and Co-Founder


Nina Birac

Head of B2B Marketing


Dácil Borges

Global Director Consultancy


Jana Zlatanovic

Account Manager

Customer Experience Magazine 


Platinum Sponsor

Platinum Sponsor

Gold Sponsor

Gold Sponsor

Start-Up Sponsor

Start-Up Sponsor

Strategic Partners

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Leonardo Hotel Munich Arabellapark

Effnerstraße 99, 81925 München, Germany

Get to the venue


Airport Franz Josef Strauß - 35.0 km


Munich main station - 6.5 km


Underground station U4 Arabellapark - 900 m

Untitled design - 2023-05-23T165744.888
Untitled design - 2022-07-27T153551.715

Leonardo Hotel Munich Arabellapark

Effnerstraße 99, 81925 München, Germany