Manu Pandey is a distinguished Change Leader renowned for his holistic approach to transforming business and customer experiences, emphasizing operational excellence and strategic ROI enhancement. With a distinguished 22-year career, Manu has excelled across EMEA, currently driving product usage and ROI improvements at Swiss Re while developing customer-centric strategies. Previously, as AVP at Singapore Post, he achieved significant savings through automation and transformation initiatives, showcasing his adeptness in leveraging technology for business optimization. His tenure at TelePerformance in Southeast Asia highlighted his leadership in managing substantial business accounts and fostering account growth through strategic implementations in customer experience and IT automation. Recognized for his dynamic leadership, Manu excels in managing people, processes, and technology, supported by his profound understanding of technology as a business catalyst. Manu’s dedication to innovation is evident in his advocacy for data-driven strategies, utilizing AI and analytics to enhance decision-making and customer experiences. His philosophy, “Enabling Human with AI,” underscores his vision of integrating technology with human-centric service. Holding certifications in C-CISO, CCXP, AI, RPA, and data analytics reflects Manu’s commitment to continuous learning and leadership in digital transformation, establishing him as a pioneer in the industry.