The Future of Conversational AI in the Grocery Delivery Industry
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Pablo Franco with more than 20 years of experience in the software industry, Pablo blends strong product design and business knowledge with an entrepreneurial spirit. He has successfully led product design teams through innovation and excellence at renowned organizations such as AT&T, American Express, and Wayfair and is currently leading the Operations Tribe at Delivery Hero. Pablo’s diverse background empowers him to inspire and manage large teams in creating complex, user-centric products that not only meet business objectives but also delight their users. Since joining Delivery Hero, Pablo has been involved in various AI initiatives to enhance customer interactions and experience. His unwavering pursuit of design excellence and passion for leveraging new technologies to improve user experience make him an innovative leader in the field.