Revenue Intelligence and CX: Strategies for Maximizing Growth Leveraging Data-Driven Insights Predictive Analytics for Customer Behavior Optimizing Revenue Streams
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Dácil Borges is a dynamic technology and innovation specialist with a remarkable career history. Currently, as the Global Director of Consultancy at Xdroid, they are at the forefront of shaping AI technology solutions. Their exceptional expertise in Natural Language Processing (NLP) was recognized with the “Award to the Best TI Project in Text Analytics and NLP” issued by Contact Center Hub in June 2023. Dácil’s innovative approach on several lines like AI, digitalization, voice recognition, and data management, examples lifted during her time as Innovation Director at E-voluciona by Intelcia for the last 5 years. As a Digital strategy and transformation consultant, she has worked with large energy companies like Endesa and Repsol to turn new technologies into real projects.