personal info Kristina Judina works at the intersection of business, technology and human behavior — where the future of customer experience is being shaped.As Head of Service at Elisa Estonia, she leads an organization of 160+ people and has driven a customer...

personal info Miguel Loboff is a senior BPO and Customer Experience executive with more than 20 years of experience across telecommunications, utilities and customer service. He currently leads the BPO Hub for Telecom, Utilities and Customer Service at NTT...