Miguel Loboff is a senior BPO and Customer Experience executive with more than 20 years of experience across telecommunications, utilities and customer service. He currently leads the BPO Hub for Telecom, Utilities and Customer Service at NTT DATA Europe & Latam, where he drives business and operational strategy across these sectors. Previously, he was BPO Director at everis in Peru and held senior leadership positions at Konecta, including Director of Business and Operations in Peru. Throughout his career, Miguel has combined BPO strategy, operations, business development and large-account management, with extensive experience across Spain and Latin America and in both onshore and offshore delivery models. His background spans contact center management, outsourcing, sales channels and technology-enabled services, giving him a broad perspective on the evolution of the BPO industry and the transformation of customer service operations.