The world of finance has never been slow to adopt technologies that simplify, accelerate, and secure the banking process. One of the most important innovations in banking is Conversational AI in Banking. With artificial intelligence and natural language processing now available,...

A few months ago, a friend told me about the ordeal she went through just to book a follow-up appointment with her specialist. She was on hold for nearly 25 minutes, finally spoke to someone, repeated her patient ID twice, only to find the next available slot was weeks away. She...