From Munich to Malaysia — The Next Chapter for CACES Begins
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CACES Munich 2025 concluded an amazing experience in Europe and made great progress in conversational AI and customer experience. The summit brought together innovative thinkers, CX leaders, and AI futurists from across the globe to discuss how AI in business is transforming the way organizations engage, scale, and grow.
Now the exciting experience moves east. The next big pivotal point in this evolution is CACES Malaysia 2026, on April 9, 2026, in Kuala Lumpur — a city quickly emerging as Asia’s center for digital transformation and intelligent customer engagement.
Munich 2025: A Milestone in AI Conversations
At CACES Munich 2025, thought leaders from the tech giants and startups to global enterprises came together to share their perspectives on how AI in business is changing everything about predictive analytics to human-AI collaboration. The event had incredible sessions on generative AI, agentic intelligence, and real-world cases of AI that are changing businesses and industries.
And again, the summit wasn’t just an AI conference – it was a living ecosystem of ideas. From live demos to deep-dive panels on customer experience, participants walked away inspired to put into play conversational systems that combine automation with empathy.
The Journey Continues: CACES Malaysia 2026
As the Conversational AI & Customer Experience Summit moves to Kuala Lumpur, CACES Malaysia 2026, of course, it will take the conversation even further. This single-day immersive event will bring together Asia’s brightest minds to address the role of AI in business, innovation in customer experience (CX), and the technology impacting the next phase of digital transformation.
This is what to expect:
🌏 Regional & global insights: How Asian enterprises are using conversational AI to drive real results.
💬 Interactive sessions: Deep dives into automation, agentic AI, and the future of CX.
⚙️ Live demonstrations: Hands-on demonstrations of AI tools that are transforming business workflows.
🤝 Networking opportunities: Meet and connect with leaders, creators, & solution providers that are defining modern engagement.
Why Malaysia Is the Perfect Host
Malaysia has committed to innovation and digital connectivity, making it the ideal location for the next AI conference in this series. With a tech ecosystem that is thriving and a government-backed internal digital transformation, CACES Malaysia 2026 will ignite new collaborations between global innovators and regional enterprises.
Kuala Lumpur’s dynamic business environment and Asia’s appetite for emerging technology will ensure this summit will be more than just another event…and will launch the next wave of conversational AI adoption around the geography.
Conclusion
The successful CACES Munich 2025 proved we are not just imagining the AI-driven transformation — we are already experiencing it! As we shift our focus to CACES Malaysia 2026, we are directing our attention on moving toward actionable impact in the areas of elevating human to machine relationships, and scaling innovation.
We look forward to seeing you in Kuala Lumpur this April as we will explore a new future of conversational AI, AI in business and customer experience – where cognition leads to action, and action leads to innovation.
FAQ's
CACES Malaysia 2026 is the leading AI conference in Asia, based on the themes of conversational AI, the customer experience and AI in business.
CACES Malaysia 2026 will take place on April 9, 2026, in Kuala Lumpur, the heart of Asia’s digital transformation.
The CACES Munich 2025 hosted conversations about the topic of innovation in conversational AI while exploring ways to enhance customer experience through AI in business.
Strategists who are looking to learn about the innovative direction AI is taking in business as well as the customer experience.
Unlike traditional conferences, CACES directly connects conversational AI advancements into improved customer experiences in the real world.
Malaysia is undergoing great digital transformation and a thriving culture of innovation makes it the right spot for CACES Malaysia 2026.
Yes – you will have the opportunity to participate in live demos of AI in business and conversational AI tools.
Attendees from the finance, retail, healthcare, and telecom industries will leave with actionable insights on digital transformation and customer experience.
You can register to attend CACES Malaysia 2026, the largest AI conference in Asia, by visiting the Conversational Tech Summit Asia website.
