personal info Dr. Olga Khryapchenkova serves as a Lead Experience Manager for NIO’s in-vehicle AI system – the voice assistant NOMI. In this role, she is responsible for creating a user-friendly voice interface, adopting the latest technologies in the area of...

personal info Maaike Groenewege is a senior conversation designer and team coach with her boutique agency Convocat. She combines a background in linguistics and 2 decades of user-centered content design to design effective conversational interfaces and...

personal info Daniel Cerny, the Senior Digital Manager in Novartis, is enthusiastic about connecting digital/AI & human worlds in various businesses, transforming traditional sales & promotional models into customer experience approach and...

personal info Katherine is a Data Scientist and Computational Linguist with extensive R&D experience in the fields of e-commerce, finance and telecommunications. Currently working as a Conversational AI engineer, Katherine is helping build next generation...

personal info Edward Pauls, a Digital Adoption and Innovation Expert at SWISS International Airlines, spearheads the Generative AI initiative. He creates the strategic roadmap and sets up the infrastructure for Generative AI within the airline. He orchestrates...

personal info After 10 years in Telco and 10 years working in travel, leaving as the Global CX Director for TUI Group, Fabian changed his career path and now works for the government. As Chief Experience Officer for the City of The Hague he and his team are...