Nina is an experienced marketing professional with over a decade of expertise working across multiple industries. In her current role as CDO Marketing Director at Transcom, she focuses on leveraging AI in customer service operations to reinvent the role of BPOs, enhancing customer service efficiency, and creating better customer experiences. Working closely with tech partners, Nina develops go-to-market strategies for AI and digital solutions, helping clients navigate the evolving landscape of conversational AI. In her conference speech, Nina will discuss the transformative potential of AI in voice communication and its role in the future of customer interactions.