Dr. Olga Khryapchenkova serves as a Lead Experience Manager for NIO’s in-vehicle AI system – the voice assistant NOMI. In this role, she is responsible for creating a user-friendly voice interface, adopting the latest technologies in the area of conversational AI and generative AI: automatic speech recognition, natural language understanding, skill development, text-to-speech technologies, integration of large language models, and much more. She gets inspired by the user feedback and the results of UX research, while NOMI’s international R&D team helps her translate those insights into skills and features, which, in their turn, contribute to enhancing the driver’s safety and the joy of car usage for NIO users.