Tim Stierman is a digital product and CX professional with over 12 years of experience in digital product development, e-commerce and marketing. Leading roles in digital and business transformation programs across various industries. Passionate about working within an agile environment and building cross-functional digital teams. Bringing business and technology together to create a better customer experience. Within Inter IKEA Group, responsible for the PulseCX development – IKEA’s in-house CX insights solution – understanding customer happiness throughout their IKEA journey.