#CACES

4th Annual

12th & 13th November Munich, Germany

About
The Event

Experience the transformative potential of Conversational AI and customer-centric approaches at our event—an exclusive platform designed for learning, networking, and engaging with industry experts. We act as the crucial link connecting you with top professionals, facilitating invaluable knowledge exchange and shaping your future in the landscape of Conversational AI and customer experience. Our event stands as the definitive gateway to stay ahead in the rapidly evolving sphere of customer-centric technologies.

Join us to gain unparalleled insights, forge meaningful networking connections with industry experts, and equip yourself with the expertise needed to thrive.

Conversational AI & Customer Experience is a 2-day networking event that will invite visionary speakers, industry experts, innovative chatbots, and conversational AI technology providers on one platform and facilitate the discussion about the current trends, Future Innovation in the field of Conversational AI.

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Topics

Key Discussions

01. Emerging Trends

Emerging Trends in Conversational AI

Explore the latest developments and emerging trends in Conversational AI technology, including advancements in natural language processing, machine learning, and chatbot capabilities. Learn how these trends are reshaping customer interactions and driving innovation in various industries.

02. Regulatory

Regulatory and Ethical Considerations

Examine the regulatory landscape surrounding Conversational AI and customer data privacy. Learn compliance with data protection laws, ethical considerations in AI development, and the importance of responsible AI deployment to maintain trust with customers.

03. Engagement

Conversational AI Strategies for Multichannel Engagement

Explore how organizations can leverage Conversational AI across various customer touch points, including websites, mobile apps, social media, and messaging platforms. Learn about strategies for seamless multichannel integration to provide consistent and effective customer experiences.

04. Personalization

Personalization and Customer Insights

Dive into the power of data-driven personalization using Conversational AI. Learn how organizations can harness customer data and insights to deliver highly personalized interactions, recommendations, and solutions that cater to individual needs and preferences.

05. Customer Support

Scaling Customer Support with AI

06. Measuring ROI

Measuring ROI and Success Metrics

Delve into the metrics and KPIs (Key Performance Indicators) organizations should track to measure the ROI (Return on Investment) of their Conversational AI implementations. Learn how to quantify the impact of Conversational AI on customer satisfaction, operational efficiency, and overall business outcomes.

07. Human-AI

Human-AI Collaboration

Examine the evolving role of humans in customer support alongside AI-driven solutions. Learn how organizations are achieving a balance between human and AI interactions to deliver seamless customer service and build trust.

08. Enterprise CAI

Scaling Conversational AI for Enterprise

Explore strategies and best practices for implementing Conversational AI solutions at an enterprise level. Learn about the challenges and solutions related to scaling AI-driven customer support, sales, and marketing initiatives across large organizations, and how to ensure consistency and efficiency.

09. Cross-Industry

Cross-Industry Applications

Examine how Conversational AI transcends industry boundaries and can be applied across various sectors. Hear success stories and innovative use cases of Conversational AI in industries such as finance, healthcare, retail, travel, and more. Explore the potential for cross-industry collaboration and knowledge sharing to drive advancements in customer experiences.

10. Future Innovations

Future Innovations and Challenges

Anticipate the future of Conversational AI and customer engagement. Explore upcoming technologies, potential challenges, and opportunities on the horizon. Learn how businesses can stay agile and adapt to the evolving landscape of Conversational AI to meet customer expectations.

Start Up Booster Platform

We embrace innovation and support innovative start-ups that can disrupt the industry. Through our events, we help startups connect with VCs, Mentors, and potential clientele from the corresponding industries. To ensure that your organization has maximum visibility at the event, we offer customized packages that include product showcasing, Keynote slot, marketing campaigns, and many more.

Intelligent Event Application

Our Intelligent Event application offers the best networking opportunity. A one-stop solution where you can connect with like-minded people, share files, brainstorm ideas, and leave with enhanced knowledge and skills.

Great Networking & Learning Opportunity:

Our events are the lineup of elite speakers and the most innovative startups around the world. Our event can help you equip with the tools and skills which cannot be taught in-house or online. The focused nature of learning at our conference allows you to dig deeper with the understanding of your topic of interest.

CXOs, VPs, Directors, Heads, & Managers of: