personal info Jade Meneve is Head of Experience Design at ING Netherlands, leading a team of CX, design, research, and content specialists. She drives the bank’s customer experience strategy, raising the bar on design standards and translating complex...

personal info Ruchi Shah is a senior customer, operations and technology executive with 18+ years of experience transforming customer experiences across eCommerce and marketplaces in Europe and Asia. She has held leadership roles at Aviv Group, OLX Group and...

personal info Kristina Judina works at the intersection of business, technology and human behavior — where the future of customer experience is being shaped.As Head of Service at Elisa Estonia, she leads an organization of 160+ people and has driven a customer...

personal info Miguel Loboff is a senior BPO and Customer Experience executive with more than 20 years of experience across telecommunications, utilities and customer service. He currently leads the BPO Hub for Telecom, Utilities and Customer Service at NTT...

personal info Gabriel has more than 10 years of experience building and scaling digital products — from early-stage launches to high-impact AI and mobile platforms. With experience across complex industries ranging from finance, fintech, and retail to HR Tech....

personal info Martin (Meyer-Gossner) is VP Industry Executive Advisor at Medallia where he is working on the experient management strategy of global automotive, airline and financial services brands. With his latest book “The ROI of Customer...

personal info Shahar Erez is a visionary leader with 25 years of experience in enterprise B2B, transitioning from software engineering to leading product, go-to-market, and strategy initiatives. He played key roles in developing Mercury Interactive’s APM...