personal info Szabolcs Pintér is the Managing Director of UpScale, a fast-growing technology service provider specializing in AI, cloud, and enterprise modernization. With over two decades of experience in IT and business transformation, Szabolcs has led...

personal info Søren Meincke Persson is an award-winning data science leader and recognized as a #HyperightNordic100 in Data, Analytics, and AI. With more than 20 years of experience in customer analysis and data-driven transformation, he currently heads a team...

personal info Daniel Arnst works as a Senior Conversational AI Architect for Telefonica Germany and is responsible for standardizing and automating the digital voice assistant and chatbot Aura, as well as analyzing customer behavior. With his linguistic and...

personal info Tina Rahman works as the Chief Product Owner for the voice and chatbot “Aura” at Telefónica Germany. In this role, she is accountable for agile teams that focus on technological advancement, reporting and monitoring, as well as...

personal info Tim Stierman is a digital product and CX professional with over 12 years of experience in digital product development, e-commerce and marketing. Leading roles in digital and business transformation programs across various industries. Passionate...

personal info Aleksandra Brdar Turk is a seasoned financial executive with extensive experience across banking, asset management, operations, risk, and IT management. She specializes in process re-engineering, agile development, and lean organizational models....

personal info Margarita Lindahl is Head of AI at Panasonic Connect Europe, where she plays a key role in defining and driving the company’s AI strategy. Her expertise is grounded in studies at leading institutions such as MIT, Oxford and Stanford, combined...

personal info Andres Merino is the Business Development Manager at Mimic Productions, a Berlin-based studio pioneering hyperrealistic 3D digital humans and conversational AI through its venture Mimic Minds. Passionate about the fusion of technology and art, he...

personal info Rodrigo Avilés – CX Believer, Change Driver, People ChampionRodrigo Avilés views customer experience not as a department, but as a mindset. With a strong background in consulting, design thinking, and hands-on CX leadership in the automotive...

personal info Raquel Serrano leads Customer Service Design & Operational Excellence at Booking.com, where she works at the intersection of service innovation, operational excellence, and AI. With more than 25 years of experience shaping customer-centric...