personal info Raquel Serrano leads Customer Service Design & Operational Excellence at Booking.com, where she works at the intersection of service innovation, operational excellence, and AI. With more than 25 years of experience shaping customer-centric...

personal info Olga Khryapchenkova, PhD, is a Lead AI Product Manager at NIO, responsible for the AI voice assistant across Europe and MENA, spanning embedded and cloud systems. Her work bridges product features and platform capabilities, bringing LLM...

personal info Maaike Groenewege is a senior conversation designer and team coach with her boutique agency Convocat. She combines a background in linguistics and 2 decades of user-centered content design to design effective conversational interfaces and...

personal info Anne leads the Conversational AI and Bots team at CreaLog, bringing over 15 years of experience in designing voicebot and AI-driven solutions. Her expertise blends computer science, linguistics, and UX design to create intuitive voice user...

personal info Oliver-Andreas Leszczynski is a visionary strategist and a leading force in the digital transformation of the maritime manufacturing sector. As Director of Artificial Intelligence & Data, he expertly navigates the complexities of merging...

personal info Lukas Wogirz is the CEO and Co-Founder of databAIse, an AI-powered platform transforming unstructured text data into actionable insights. With a Master’s degree in Electrical Engineering and Information Technology from TUM, Lukas specializes in...

personal info Nina is an experienced marketing professional with over a decade of expertise working across multiple industries. In her current role as CDO Marketing Director at Transcom, she focuses on leveraging AI in customer service operations to reinvent...

personal info Maxim is a Lead Technology Manager, VP with an innovator’s mindset and a broad range of skills in engineering management, solution architecture and product design. Over the course of his 15 year IT career, Maxim has designed, developed, and...