CreaLog is a leading provider of telecoms solutions for carriers and enterprise customers.
The omni-channel offering includes voicebots and chatbots as well as RCS, recording and call analysis and IN services.
CreaLog develops everything from the initial idea to the right solution.
Leading carriers and companies in the financial services, public and service sectors have been relying on CreaLog solutions for over 30 years.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey while using AI. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners in consumer communications to grow business and increase loyalty. Infobip can reach over 7 billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
VIER rethinks customer dialogue and communication. With its solutions, VIER makes contact-based business processes more efficient. The company improves the customer experience and the user experience. VIER combines artificial intelligence with human intelligence, expertise with intuition, and years of experience with innovation and research.
Whether in service, sales, or clerking, VIER’s intelligent solutions analyze, assist, and automate contact-based business processes in all industries. These solutions elevate employees to a new level of competence. On the VIER technology platform, VIER and its partners orchestrate communication, dialogue, and task processing. It is the only platform from Europe offering complete end-to-end solutions, including secure data, a German cloud, and local service.
Transcom provides digitally enhanced customer experience (CX) services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category-redefining fintechs, and technology legends, rely on Transcom for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and back-office services. The company helps its clients drive their brands forward, increase customer satisfaction, and reduce operating costs.
Ideabay.AI is not just an award-winning AI experience company; they are part of your team. They are consultants, researchers, and experts who enhance chat and voice bots, advise on ChatGPT and LLM integration, and develop valuable dialog-based product features that redefine customer interaction.
Every added value starts with an idea – Ideabay.AI transforms them with purpose. Their approach is collaborative and results-oriented, ensuring that their strategies align with your specific business goals to drive innovation and growth.
Gravitas.ai’s mission is to enhance customer experience and optimize employee productivity by empowering clients with their world-class, AI-powered omni-channel integrated 360° AI platform—TINA. The platform is equipped with multichannel and multilingual conversational capabilities, robotic process automation, advanced analytics, and data science-driven insights, all designed to enable sustainable, ROI-driven growth for businesses. Clients worldwide trust Gravitas.ai to deliver unparalleled intelligence, security, and scalability, helping them reduce costs, increase lifetime value, and build lasting connections with consumers.
The Swiss software company Adnovum offers its clients comprehensive support in the fast and secure digitalization of business processes. Its core competencies include identity and access management as well as security consulting. Adnovum also helps organizations realize the full potential of Conversational and Generative AI with personalized and intuitive solutions, which create sustainably profitable customer relationships through targeted and efficient interactions. Adnovum’s goal is to help companies optimize their customer service across all channels and integrate seamlessly into existing systems to increase efficiency, quality, customer and employee satisfaction, and open up new sales potential. Adnovum’s focus is on clients who want to differentiate themselves through innovative digitalization solutions, among them banks, insurance companies, the public sector, and transport and logistics companies.
Babelforce is the composable CCaaS platform that makes your CX dreams a reality. Our composable builder allows you to create any contact center process you can imagine, connect it to Zendesk, and enhance it with automations. If you can draw it on a whiteboard, you can build it with babelforce.