Natasja Wientjes is the Senior Director of Customer Service at DHL Ecommerce Benelux. She has a background in IT and Biochemistry, and she continues to apply the knowledge and skills from these fields in her daily work. In recent years, DHL Ecommerce has experienced significant growth, and Natasja, along with her team, has faced various challenges. From these challenges, an ambition emerged to combine high tech with high touch in serving the clients and consumers of DHL Ecommerce.