Success criteria for a Customer Centricity Transformation - How we drive improvements through our Customer Journeys - Practical insights and best practice regarding the cultural transformation
personal info
Sabine Oberhausen has almost 20 years of experience within CX, change management, employee and partner engagement programs, as well as Marketing and Communication (B2C & Agency). She has gained experience from both customer and agency perspectives across various industries, including logistics, solar, telecommunications, and software. Since 2018, she has been the Customer Experience Manager B2C Sales at PΫUR and has served as the Senior CEX Transformation Manager at PΫUR since 2021. She holds an M.Sc. in Digital Innovation & Business Transformation and a B.A. in International Management.